Privacy Policy

Optimise Aged care consulting (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.

Quick overview

We collect information you provide to us and information we gather when we interact with you
We use this information to provide our services and improve your experience
We protect your information using secure systems and processes
You have rights regarding your personal information, including access and correction rights

Information we collect

We may collect your personal information and, where relevant, the personal information of your dependent (meaning any person for whom you are the legal representative or guardian).

Identity and contact details

Name, address, email address and phone number
Professional details

Service related information

Payment and transaction details for services you've engaged us for or enquiries about our services
Your preferences for our services and your marketing preferences
Feedback and survey responses

Digital information

IP address and general location information derived from your IP address
Search and browsing behaviour
Website usage patterns
Cookie preferences

Recordings

Call recordings
Records of meetings and decisions

Professional information (for job applicants and workers)

Employment history
Professional experience
Required authorisations and licences
Professional registrations
Information about your right to work in the relevant jurisdiction

Sensitive information

We handle sensitive information with extra care and protection, and we only collect this information with your consent or when legally permitted.

How we collect personal information

Directly from you when you interact with us, contact us, or fill out forms.
Automatically when you visit our website, use our technologies, or interact with our online services.
From third parties: service providers, business partners, public sources, government organisations and organisations or people authorised by you.
From publicly available sources: such as ASIC and other regulatory bodies and professional networking sites such as LinkedIn.

Why we collect, hold, use and disclose personal information

Business operations

To manage our relationship with you as a customer or supplier
To deliver our services
To handle your inquiries, support requests, and communications
To maintain accurate records for billing and administration
To verify your identity when required or permitted by law

Communication and support

To respond to your questions and support requests
To communicate important updates about our services
To handle inquiries made through our website or platforms
To manage your participation in surveys, feedback sessions, or events

Service improvement

To conduct analytics and market research
To improve our business operations and services
To understand how our services are used

Marketing and promotions

To send you promotional information about our services and events
To inform you about services that may interest you
To manage your marketing preferences

Employment purposes

To assess employment applications
To evaluate candidate qualifications
To manage professional certifications and licences
To maintain employment records

Legal and compliance

To comply with our legal obligations
To respond to court orders or legal processes
To maintain required business records
To fulfil regulatory requirements or reporting obligations
To protect our legal rights and interests or as authorised by law

Our disclosures of personal information to third parties

Service providers

IT service providers
Data storage providers
Web hosting and server providers
Payment processors
Marketing and advertising providers
Analytics providers

Professional advisers

Bankers
Auditors
Insurers and insurance brokers
Legal advisers

Business partners

Our existing or potential agents
Our business partners or contractors

Corporate transactions

If we merge with or are acquired by another company, or sell our business assets, your information may be disclosed to our advisers, to the potential purchaser's advisers, or may be included in the transferred assets.

Legal and regulatory bodies

Courts and tribunals
Regulatory authorities including as required for reporting obligations
Law enforcement officers

Other parties

Third parties you have authorised
Emergency services when necessary
Any other parties as required or permitted by law

Overseas disclosure

We store your personal information in Australia. However, your information may be accessed from or transferred to locations outside Australia when our service providers or business partners are located overseas, or when using cloud-based services.

Before disclosing your personal information overseas, we take reasonable steps to ensure that the recipient treats your information in accordance with applicable law.

Your privacy rights and choices

Providing information

You can choose whether to provide personal information to us, however, if you don't provide certain information, we may not be able to provide some services.

Access to your information

You can request access to the personal information we hold about you and we will respond to your request within a reasonable time.

Correction rights

You can ask us to correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading and we will take reasonable steps to correct your information promptly.

Marketing communications

You can opt-out of receiving marketing communications at any time. Each marketing communication will include an unsubscribe option.

How to contact us about your rights or to make a complaint

Email: catriona@optimiselifecareservices.com.au

Please include your full name, contact details, clear details about your request or complaint, and any relevant dates or reference numbers.

We will verify your identity before processing your request, investigate thoroughly, and respond in writing within reasonable timeframes.

If you're not satisfied with our response, Australian residents can contact the Office of the Australian Information Commissioner (Phone: 1300 363 992, Website: www.oaic.gov.au).

Protecting your information

We use multiple layers of security to protect your information, including encryption, access controls, staff training, regular audits and secure premises.

How long we keep your information

We keep your personal information only as long as we need it for the purposes we collected it, or as required by law. When we no longer need it, we securely destroy or de-identify it.

Cookies and analytics

We use cookies, tracking pixels, and similar technologies on our website and in our emails to improve your experience and our services. You can manage these by adjusting your browser settings or using privacy-focused browser extensions. Blocking all cookies may affect website functionality.

We may use Google Analytics to understand how people use our website. You can opt out through your Google account settings or browser add-ons.

Artificial Intelligence (AI) technologies

We may use artificial intelligence and machine learning technologies in our business operations, including AI tools provided by third parties, only when legally permitted and necessary for our business. We maintain human oversight and review of significant AI-generated decisions, and any information generated or inferred about you by AI technologies is treated as personal information.

Amendments

We may update this policy at any time by posting the revised version on our website. We recommend that you review our website regularly to stay current with any policy changes.