At Optimise Aged care consulting, we provide practical, evidence-based education and training programs designed specifically for residential aged care, home care and Support at Home providers.
Our training programs are delivered by experienced aged care professionals who understand the realities of frontline care, clinical governance, compliance requirements and workforce challenges.
Training can be delivered:
Face-to-face workshops
Online live training sessions
Webinar presentations
Toolbox talks
Leadership coaching sessions
Tailored organisational training programs
Refresher training and competency assessments
Residential Aged Care Training
Clinical Care
Clinical assessment and care planning
Comprehensive resident assessments
Documentation and progress notes
Clinical deterioration recognition
Escalation of care processes
Nursing assessments
Wound management
Continence management
Pain assessment and management
Diabetes management
Palliative and end-of-life care
Oral health assessment and care
Nutrition and hydration management
Pressure injury prevention and management
Catheter care and management
Stoma care
Infection prevention and control
Antimicrobial stewardship
Sepsis recognition
Complex clinical care management
Falls Prevention & Mobility
Falls risk assessment
Falls prevention strategies
Post-fall management
Neurological observations
Mobility assessments
Safe manual handling
Transfer techniques
Equipment use and safety
Medication Management
Medication administration
Medication competency assessments
High-risk medications
Insulin management
Controlled drug management
Medication incident investigations
Medication governance
Safe medication practices
Dementia & Behaviour Support
Dementia care best practice
Understanding changed behaviours
Behaviour support planning
De-escalation techniques
Trauma-informed care
Restrictive practices
Psychosocial care
Meaningful engagement strategies
Clinical Governance
Clinical governance framework
Quality and risk management
Incident management
Root cause analysis
Open disclosure
Clinical audits
Continuous improvement
Quality indicator analysis
SIRS & Serious Incidents
SIRS requirements
Incident identification and reporting
Investigation techniques
Evidence collection
Report writing
Preventative action planning
Strengthened Standards
New Aged Care Quality Standards
Statement of Rights
Supported Decision Making
Consumer dignity and choice
Provider governance obligations
Compliance readiness
Home Care & Support at Home Training
Clinical Care in the Home
Comprehensive client assessments
Home care clinical documentation
Care planning and review
Chronic disease management
Wound care in the community
Medication management in the home
Continence care
Diabetes management
Palliative care in the home
Complex care coordination
Support at Home Readiness
Understanding Support at Home
Service delivery requirements
Care management
Consumer engagement
Budget management principles
Quality and compliance requirements
Community Care Skills
Working independently in the community
Home safety assessments
Infection control in the home
Clinical escalation processes
Risk assessments
Lone worker safety
Professional boundaries
Documentation requirements
Leadership & Management Training
For Clinical Managers, Care Managers and Facility Managers
Clinical leadership
Coaching and mentoring
Performance management
Workforce management
Care Minute management
Rostering and skill mix
Quality improvement leadership
Change management
Team culture development
Effective communication
Managing difficult conversations
Complaint management
Compliance & Audit Training
Internal auditing
NQIP analysis and interpretation
Audit preparation
Accreditation readiness
Corrective action planning
Continuous improvement systems
Evidence collection and management
Customer Excellence Program
Building a culture of exceptional customer service across every touchpoint of your organisation. Designed for:
Frontline staff
Receptionists
Customer service officers
Administration teams
Sales teams
Supervisors
Managers
Customer Service Workshops (in development)
We are currently developing a suite of customer service workshops covering:
How to deal with complaints and build trust
First impressions matter
Reception excellence
Leadership communication
Creating a five-star resident experience
The Support at Home journey
Tailored Education Programs
We can develop customised training packages specific to your organisation, service type, compliance requirements and workforce needs.
Training programs can be delivered as one-off workshops, annual education calendars, leadership development programs or ongoing consultancy support.
